Subscription & Membership Cancellation
How do I cancel my membership?
You can cancel the membership as below.
After logging in to your Management page, click the "Cancel account".
If you only want to cancel the paid subscription, please go to the "Subscription Plan".
How do I cancel my subscription?
You can stop the future payment and return to the free membership as below.
After logging in to your Management page, click the "Subscription Plan", and click the "Cancel".
In this case, you cannot cancel the paid membership unless you have 2 or less GiB of stored files.
I already canceled the subscription but the payment still occurs.
Do you have other account on firestorage?
Please cancel all the subscription.
Error message "You already cancelled your membership" displayed, and I cannot login.
You already cancelled your membership, please register by the same email address again.
By when do I need to cancel my subscription in order to stop the next payment?
Please cancel your subscription on the "Subscription Plan" menu before the next payment day.
Even after the cancellation, you can use the service as the free membership.
In this case, you cannot cancel the paid membership unless you have 2 or less GiB of stored files.
